Managed Services and Support

Managed Services and Support

As a modern business relying on technology for every aspect of how you operate, you need the peace of mind that you have a professionally managed service.

You need to ensure that your infrastructure is always managed and maintained, fully secure and always up to date.

You and your team have access to fast, friendly and expert support when it’s needed. You want to focus on running your business not running IT.

Delivering our customers with first class IT managed services is at the very heart of what we do. We are passionate about delivering the best support in the business. Our team work with business clients from Hastings to Brighton and right across Sussex, Kent and London.

Our range of PromisePlus managed services and support agreements give you the peace of mind that you’ve been looking for. Our flexible packages can provide a range of cover with options that will meet exactly with your needs. If you need a totally comprehensive, fully outsourced service for every aspect of your technology or support to complement your own resources or internal IT team, we can have the package to suit.

Our team is your team. They are industry trained and accredited assuring that you are always supported based on the latest knowledge and technology. This training never stops, and the development of skills and qualifications to a higher level is a continuous pursuit.

All PromisePlus agreements are backed by a comprehensive Service Level Agreement providing guaranteed levels of service from our team. This is a great starting point but in reality, our service is based on smashing these SLA targets. We delight in delivering a level of service not offered by our competitors and giving you and your team, the very best experience possible.

To be sure that we are achieving this, we ask our customers for feedback – we compare our service against the industry through standardised customer service surveys. Our scores are benchmarked against our competitors and month after month our service is consistently rated way beyond the industry standards.

We’d love the opportunity to work with your business and show how the very best managed services and support can transform how your business benefits from your technology investment.

Please contact us today – let’s have a conversation.

“I have worked with Phil for over 10 years. I work in a business heavily dependent on IT, where making sure that people get paid on time can be very stressful. It is always reassuring to know that Astec are on hand to resolve any issues at critical times and they have never let me down. In fact, during recent takeovers by various software companies, and on my recommendation, the service supplied by Astec was retained as we were so remote from the head offices.

More recently I have used Phil’s skills when setting up my own business – he came up with solutions that ensured I could still offer the same service I had when we were part of a large organisation. I would not hesitate in recommending Phil and the whole team at Astec for their brilliant service.”

The Local Payroll Company

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