GalbraithWight

SharePoint Case Study

Client Profile

GalbraithWight offers strategic marketing consultancy, business leadership training, and business intelligence services for Pharma and Biotech clients. The company provides its training services in Europe, the United States, and Asia. With offices located in East Sussex (UK) and New Jersey (US), GalbraithWight employ an expert team with international experience in major Pharma companies.

The Requirement

Before working with Astec, GalbraithWight were operating on a remote desktop platform, which was unable to provide a stable or efficient environment for users to operate. This meant regular crashes, delays and data conflicts impacting negatively on productivity and efficiency. Files were being shared using a variety of third-party tools or email which were incredibly inefficient and unreliable and often resulting in multiple versions of files in different locations. This led to many operational issues and user frustrations. Costs for maintenance and licencing were very high but levels of customer service were not satisfactory.

Operating across multiple offices and with sensitive data, GalbraithWight needed a solution to allow their team to work collaboratively in a secure and safe environment. The ability to work from a range of devices was also key; something staff were unable to do with their old IT infrastructure.

The consultancy also had issues with accessing files quickly and were often faced with unnecessary restricted folder access.

Our Solution

Built upon the Microsoft SharePoint environment, Zone by Astec provided the perfect solution to GalbraithWight’s IT challenges. Zone provided a document storage, work collaboration, and business automation portal. Consultants are now able to access and share files and data from multiple locations across the UK, Europe and USA. The previous filing system has also been rationalised, making data much more easily found. Integrated with Yammer, Zone allows team members to communicate and share vital pharmaceutical news in a logical and structured manner, removing long email chains and dramatically improving overall day to day communication.

The implementation of Office 365 has allowed work to be completed on any device from any location. This means consultants can work on key projects when travelling between locations which has resulted in a huge increase in productivity and whole different way of thinking for users. Co-authoring with Astec Zone and Office 365 has also enabled the team to work collaboratively in real time on documents and presentations. This has allowed consultants to bring together their wealth of expertise and knowledge and deliver an exceptional customer experience.

“We chose Astec to be our IT partner as they had an immediate understanding of the issues we were experiencing. Astec were able to produce & demonstrate a cost-saving solution for our immediate and future needs using Microsoft cloud technologies. They were professional, responsive and understood our exact needs throughout the entire process and spoke to us in plain English, not computer babble.”
Brian Fitzgerald
Finance Director

The Outcome

Consultants are now able to access and share files and data from multiple locations around the UK, Europe and USA. The previous filing system has also been rationalised, making data much more easy to find. Integrated with Yammer, Zone allows team members to communicate and share vital pharmaceutical news in a logical and structured manner, removing long email chains and dramatically improving overall day to day communication.

The implementation of Office 365 has allowed work to be completed on any device from any location. This means consultants can work on key projects when travelling between locations which has resulted in a huge increase in productivity and whole different way of thinking for users. Co-authoring with Astec Zone and Office 365 has also enabled the team to work collaboratively in real time on documents and presentations. This has allowed consultants to bring together their wealth of expertise and knowledge and deliver an exceptional customer experience.

As subscribers to Astec’s ‘Modern Business Skills Plan’, GalbraithWight can access live and on demand training broadcasts for Office 365. The sessions delve into different aspects of the Office 365 platform, both existing and new features which are regularly released by Microsoft. Through using the learning tools available, GalbraithWight’s team will continue to evolve their understanding of the platform and further enhance the benefits of their Zone platform.

Astec continue to work with GalbraithWight to further develop their Zone platform and help the team in fully exploiting the tools available and enable to them to work even more productively and efficiently. The next step in this journey is the implementation of Microsoft Whiteboard for shared, collaborative whiteboard sessions across multiple locations.