Helpdesk Engineer
Full-time | Around £25,000 per annum dependent upon experience
Astec continues to go from strength to strength with rapid growth year on year. Our team is delivering a huge array of exciting and innovative digital transformation projects across a range of technologies and disciplines and managing and supporting technology for a wide variety of clients. We’re looking for the brightest and most enthusiastic talent to join our busy helpdesk team as a 1st/2nd Line Helpdesk Engineer and help us to continue our journey while providing fantastic opportunities for career development.
Who we’re looking for:
This is an exciting opportunity to be part of a dynamic team reporting to the Helpdesk Manager and based in our East Sussex office (although we will consider flexible/remote working options if you are further afield). You’ll be confident with excellent communication skills, delight in providing exceptional customer service and get a real buzz out of investigating and solving problems. We are looking for candidates who are logical, methodical and analytical. You will be meticulous in everything you do and create and maintain accurate documentation using our software platforms. The role will involve customer facing visits from time to time, so you will be comfortable with face to face communications with our clients and partners. You excel as part of a team and always go that extra mile.
We believe in One Team, in fact it’s one of our core values, so you’ll need to be a genuine team player – there’s no place for egos at Astec. You will work with all areas of the business, from our account managers to our projects team and be a mentor for junior apprentices.
Experience Required
We are a Microsoft Gold Partner across a number of competencies and a leading Managed Service Provider. We expect you to be from a similar MSP helpdesk background.
We would expect you to be experienced with –
Windows 10, Server 2008-2019, Hyper-V, Microsoft 365, Remote Desktop Services, Active Directory, Group Policy, DNS, TCP/IP & Routing, Switching, Firewall, VPNs, Mac OSX, VoIP, IP telecoms/SIP, WAP, Wi-Fi, structured cabling systems.
We would like industry qualifications, ideally Microsoft MTA.
You will need a full UK driving license.
The role:
As part of the role you’ll be expected to:
- Accurately record all support calls in our ticket management system
- Proactively monitor support queues and respond in a timely way
- Maintain all internal performance targets
- Carry out scheduled maintenance and updates on client environments
- Always follow a best practice approach to cyber and network security
- Maintain a polite and professional approach at all times
- Liaise with third party vendors
- Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application
- Assist with onsite client deployments
- Visit client sites to conclude escalated helpdesk support cases
- Liaise with Projects Team and others around the business
- Provide some out of hours cover on a rota basis
A bit about us:
We are a small and dynamic company with offices in East Sussex and London. Astec has been established for nearly 30 years, so we’ve seen a lot. We are passionate about providing technology solutions for our business and education customers. Our mission is quite simply ‘to help organisations achieve more through the best technology, guidance and support’ and is the guide for everything we do. Outstanding customer service is our always our top priority.
Our culture is friendly and relaxed yet focused and sometimes a little intense – this makes it an enjoyable place to work where we all know what we have to do, put ourselves under a bit of pressure and have fun while doing it.
You will be joining a vibrant team of 19 and growing. We have big ambitions and are now looking for our next step in growth. You will help us shape and grow.
Above all we expect results.
Benefits…
Flexible working options allowing for flexibility in home working.
Health cash plan scheme.
We are passionate about developing our team to build a strong and dynamic workforce. We offer a wide range of funded courses and other training to allow you to keep developing your career.
23 days holiday (plus public holidays).
We provide a fully stocked refreshments area for all the team at no cost (and the occasional breakfast deliveries on the company!).
Fruit deliveries in the office are a regular and popular with the team.
We have free onsite parking.
We also like to let our hair down and run regular staff social events with dedicated funding and a social committee to choose how to spend it.
Check out our core values and if you think you’ve got what it takes, send us your details using the form below.
Our Guiding Values:
Work as
one team.
Working as one team means everyone is there for each other. The result; you achieve more and so do our customers.
Communicate effectively.
The way you communicate with colleagues and clients is the essential ingredient in maintaining trust.
Exceed
expectations.
Going the extra mile for no other reason than the satisfaction of creating delight is what makes the difference.
Act with passion, pride and integrity.
If you love what you do, you will be passionate, which will shine through. You should take pride in the amazing work you do.
Be ambitious
and grow.
We want our people to always be ambitious in everything they do and always find new ways to learn and grow.