IT Support & Managed Services
Support that your business can rely on.
Whether you need a fully outsourced managed service for every aspect of your technology, or support to complement your own internal IT team, we’ll deliver the package to suit. Our PromisePlus support agreement will give you the peace of mind that your business has been looking for and a partner that will create and deliver a technology strategy to support your goals.
Your Strategic Partner
Ongoing, board level advice and guidance through our technology roadmapping approach.
Proactive Monitoring
We actively monitor your systems to detect and prevent potential issues, minimising disruptions and downtime.
Completely Scalable
Flexible per user pricing meaning you only pay for what you need with predictable budgeting.
Your own IT department.
If you already have existing IT technicians in your business, we can work with them and complement projects or support as needed.
Strategic guidance for your business.
Included in our service, you’ll receive our full VCIO (Virtual Chief Information Officer) service. We appraise and audit every part of your technology landscape, understand your business goals and preferences, and then build a technology roadmap with you.
We present your business with detailed technology reports and gap analysis reports, a three-year roadmap and budgets for your plan and then review the plan with you at regular intervals.
Training for efficient working.
With every PromisePlus agreement, your whole team will get access to our Modern Business Skills Plan service. We provide regular, live training broadcasts and access to training guides and other content, all centred around the Microsoft cloud.
If you would like more in depth training on specific services, we can arrange a range of ‘deep dive’ face to face or remote training sessions.
Astec's Managed Service Process
PromisePlus is our unique managed service, offering IT support, training and strategic technology guidance aligned with your business strategy.
Phase One
Analysing Your Environment
We’ll carry out a detailed technology review, audit, and gap analysis to get a full understanding of your IT environment.
On-Boarding
We setup your account, introduce the team and give access to productivity boosting Office 365 training material and sessions for you and your staff to use.
Phase Two
Services & Support Commence
Managed services will begin, and your users will have access to our incredible helpdesk support.
Technology Roadmap
Your Account Manager will work with you to create a technology roadmap aligned to your business strategy and goals.
Strategic Project Deployment
We start to work delivering projects in line with your agreed roadmap to create technology alignment, security & business productivity.
Phase Three
(on-going)
Quarterly Business Review
A chance to appraise progress, review updated gap analysis & update your technology roadmap.
On-going Strategic Project Deployment
We continue to deliver strategic projects to further improve technology alignment, security & productivity.
Let's have a conversation.
Get your team productive with the right technology partner.
Call us on 0800 0150971 or fill in your details below.
- 98% Customer satisfaction score (based on post ticket survey results)
- 100% SLAs achieved, with an average turnaround time of 36 minutes
- Exceptional service delivered by a leading UK Microsoft Gold Partner
- Consistently and continually ranked well above the UK average for customer satisfaction.
- A range of complementary managed services from one point of contact
- A range of complementary managed services from one point of contact
London IT Support
3rd Floor
70 Gracechurch Street
London
EC3V 0HR
Sussex IT Support
Astec House
Sedlescombe Road South
St. Leonards-on-Sea
East Sussex, TN38 0TA