Full-time | Up to £36,000 per annum
Astec continues to go from strength to strength with rapid growth year on year. Our team is delivering a huge array of exciting and innovative digital transformation projects across a range of technologies and disciplines and managing and supporting technology for a wide variety of clients. We’re looking for the brightest and most enthusiastic talent to join our projects team and help us to continue our journey while providing fantastic opportunities for career development.
Responsibilities & Accountabilities
This is an exciting opportunity to be part of a dynamic team reporting to the Technical Services Manager and based in our East Sussex office. You will be responsible for delivering or assisting with the delivery of an array of infrastructure and digital transformation projects, in the cloud, on-premises and hybrid. Communication is key, so you will have the ability to confidently consult with clients, internal and external stakeholders to review, analyse, design and deploy projects. You will be meticulous in everything you do and create and maintain accurate documentation throughout using our software platforms. We believe in One Team, in fact it’s one of our core values, so you’ll need to be a genuine team player – there’s no place for egos at Astec. You will assist our helpdesk team with escalated support when needed and be a mentor for junior colleagues. You’ll work closely with our client account managers to help guide and advise on the best solutions for our clients.
We are a Microsoft Gold Partner across a number of competencies and a leading Managed Service Provider. We expect you to be from a similar MSP background and you’ll need to have previous experience of Microsoft Azure and Microsoft 365 product solutions. This includes EM-S, Intune, IaaS RDS. You will have successfully managed Microsoft / Office 365 migrations and implementations.
Exposure to Hyper-V server clustering and configuring high availability multi-node SAN solutions would be advantageous.
We would also expect you to be experienced with –
Windows 10, Server 2008-2019, Hyper-V, Microsoft 365 with Azure IaaS & PaaS, Remote Desktop Services, Active Directory, Group Policy, DNS, TCP/IP & Routing, Switching, Firewall, VPNs, Mac OSX, VoIP, Android, DELL, IP telecoms/SIP, WAP, Cat5e/Fibre. We would like industry qualifications, ideally Microsoft MCSA in a Server discipline or equivalent. AZ-104 Microsoft Azure Administrator and MS-100 Microsoft 365 Identity and Services qualifications would be an advantage.
You will need a full UK driving license.
As part of the role you’ll be expected to:
- Assist with escalated helpdesk tickets via telephone and remote support services
- Mentor and provide additional technical resources to the helpdesk team
- Work closely with client account managers to advice on appropriate technical solutions
- Advise and assist in the design & delivery of infrastructure solutions
- Maintain accurate records of project time expenditure against delivery targets
- Create appropriate documentation for project hand over to both client and helpdesk team
A bit about us…
We are a small and dynamic company with offices in East Sussex and London. Astec has been established for nearly 30 years, so we’ve seen a lot. We are passionate about providing technology solutions for our business and education customers. Our mission is quite simply ‘to help organisations achieve more by delivering the best technology, guidance and support’ and is the guide for everything we do. Outstanding customer service is our always our top priority.
Our culture is friendly and relaxed yet focused and sometimes a little intense – this makes it an enjoyable place to work where we all know what we have to do, put ourselves under a bit of pressure and have fun while doing it. You will be joining a vibrant team of 17 and growing. We have big ambitions and are now looking for our next step in growth. You will help us shape and grow. Above all we expect results.
Flexible working options allowing for flexibility in home working.
We are passionate about developing our team to build a strong and dynamic workforce. We offer a wide range of funded courses and other training to allow you to keep developing your career.
23 days holiday (plus public holidays).
We provide a fully stocked refreshments area for all the team at no cost (and the occasional breakfast deliveries on the company!).
Fruit deliveries in the office are a regular and popular with the team.
We have free onsite parking.
We also like to let our hair down and run regular staff social events with dedicated funding and a social committee to choose how to spend it.
Check out our core values and if you think you’ve got what it takes, send us your details using the form below.
Our Guiding Values:
Working as one team means everyone is there for each other. The result; you achieve more and so do our customers.
The way you communicate with colleagues and clients is the essential ingredient in maintaining trust.
Going the extra mile for no other reason than the satisfaction of creating delight is what makes the difference.
Act with passion, pride and integrity.
If you love what you do, you will be passionate, which will shine through. You should take pride in the amazing work you do.
We want our people to always be ambitious in everything they do and always find new ways to learn and grow.